How it works

Set up for you. Tested first.

You don't write scripts or learn new software. We build it, test it and keep it working.

  1. 1

    Tell us about your business

    Send us your website and anything that isn't on it: prices, the areas you cover, what it should never say. We build your AI receptionist from that.

  2. 2

    We test it properly

    Before a real customer hears it, we put it through realistic test calls and adjust the greeting and answers until it sounds right for your business.

  3. 3

    Forward your calls

    Keep your number. Forward calls when you're busy, after hours or all the time. Every caller's details are texted to you when they hang up.

A business owner on the phone at her workbench
Set up around how you already work. You keep your number.

A gentle start: most businesses begin with missed and after-hours calls only, then widen it once they're happy with how it handles customers.

Built to be trusted with your callers

Your customers are in safe hands.

Only says what you've approved

It answers from your website and the information you give us. If it doesn't know, it says so and takes a message. It doesn't make things up.

Honest about being AI

It tells callers it's an AI assistant at the start of every call, answers honestly if asked and never pretends to be a named member of your team.

You set the rules

Decide what it must never answer, which calls always need a person and how urgent enquiries are handled.

Who's behind it, and how we handle your data: About ProcessLabs

What your AI receptionist does

A helpful answer, not a voicemail.

Answers every call

Day or night, in a warm British voice, with a greeting in your business name.

Answers the usual questions

Services, areas covered, opening hours and the prices you publish, taken from your own website and kept up to date.

Takes a proper message

Name, number and what they need, so you know who called and what to do next.

Texts you straight away

A clear summary lands on your phone the moment the call ends. No app to check.

Core and Pro Asks the questions your business needs, flags urgent enquiries, books appointments and connects to your calendar or customer records. Compare plans

Find out what your calls are costing you.

We'll look at how your calls are handled today, show you what you're missing and recommend the right plan. Free, no obligation.

Get your free call review Try the live demo