On engagement
Customer Order Form v3.2
The document that records what you have actually bought: services, fees, term and your specific liability cap.
Legal
The legal bit, in plain English.
We are a UK company, and everything we build is governed by UK law and UK data protection rules. This page summarises the commitments we make to every customer and the documents that sit behind them.
Our commitments
How we treat your data.
These are the standing commitments written into our contracts. They apply to every customer, on every service. Every document is published in full: no request form, no gate.
Master Terms & Conditions v6.1The commercial framework: what we provide, how billing works, fair usage, and the responsibilities on each side.
Privacy Policy v4.1How we handle information about you, the lawful bases we rely on, how long we keep it, and your rights over it.
Data Processing Agreement v5.0How we handle personal data on your behalf under UK GDPR, including the zero-training guarantee, retention periods and breach response.
Cookie Policy v1.0What this website stores on your device. In short: nothing. No cookies, no tracking, no consent banner needed.
Service Schedules v1.1What each service actually includes, and what it does not.
Acceptable Use Policy v2.2The common-sense rules for using our services, including that they must never be relied on as a sole channel for emergencies.
Support Policy v2.2How to reach support, our hours, how issues are prioritised and the response targets we work to.
Data Protection Guide v3.2A readable walkthrough of how the documents work in practice: where data lives, how long we keep it, and what we ask of you.
Your privacy on this website: the privacy notice explains how the live demo, our forms and the calls we answer for businesses handle personal information.
When you engage us
Documents specific to your order.
These are specific to your order, so they are not published here. You receive them as part of onboarding, before anything is signed.
On engagement
Statement of Work v2.1
For larger pieces of work: scope, deliverables, milestones and acceptance criteria.
On engagement
Third-Party Provider and Flow-Down Register v1.0
The named providers used to deliver your specific order, where their data sits, and which of their terms flow down to you.
The signed version always wins. The documents above are our current published versions. Where you have signed an Order, the documents referenced in that Order take precedence. Questions to info@theprocesslabs.co.uk.
Questions about any of this?
Ask us in plain English and we will answer in plain English. No legal runaround.